Shipping Policy

Last revised: 10/19/2026

Naturally Balanced, LLC, a Texas limited liability company doing business as Astramide (“Astramide,” “we,” “us,” or “our”), ships research materials only to qualified researchers and authorized professionals in the United States. These terms apply to every order placed on astramide.com (the “Site”). By placing an order, you accept this Shipping Policy together with our Terms and Conditions and Research Use Only Policy.

1. Where we ship: United States only

We ship only to addresses in the 48 contiguous United States and the District of Columbia. We do not ship to:

  • Alaska or Hawaii;
  • any international address;
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands);
  • APO, FPO, or DPO military addresses;
  • PO Boxes;
  • freight forwarders or mail-forwarding services.

Orders with a shipping address outside these areas will be cancelled and refunded. We do not give advice on importing research peptides into any other country. Researchers outside the United States should check with their local authorities.

2. Processing, carrier, and shipping cost

Orders received and approved before 2:00 PM Eastern Time on a business day are prepared and shipped the same business day. Orders received after 2:00 PM Eastern Time, on weekends, or on federal holidays are processed the next business day.

We ship by UPS. Standard delivery is UPS Ground, about three business days to most of the contiguous United States after dispatch. UPS 2nd Day Air is available at checkout for delivery in two business days. The services available to your address, their prices, and their delivery estimates are shown at checkout before you pay. We email your UPS tracking number when your order ships.

Orders of $150 or more, after discounts, ship free by UPS Ground. Orders under $150 ship by UPS Ground for a flat $9.95. UPS 2nd Day Air is $34.95.

We do not sell shipping insurance. UPS’s default coverage applies, as described in Section 8.

3. Age confirmation and delivery

You confirm that you are 21 or older when you enter the Site and again when you create an account. Because age is confirmed at both points, no adult signature is required on a first order.

We may still require a signature on any order at our discretion, for example on higher-value orders. Where we do, the requirement is shown before you pay or notified to you before the order ships.

If the carrier cannot complete delivery after its standard attempts and the package comes back to us, you pay any re-delivery fees. Section 7 covers address errors and failed deliveries.

4. Packaging and discretion

Every order ships in plain outer packaging with no branding, product names, or description of the contents. Cold packs are added when a product needs temperature protection in transit.

The packing slip inside lists the contents, states that the Products are for research use only, and restates the research-use acknowledgment you accepted.

Plain packaging does not change any other part of this policy.

5. Destination screening

Astramide Products are for in-vitro laboratory research by qualified professionals. Shipping to places whose main purpose is giving substances to people does not fit that purpose, even if the order is otherwise routine.

We screen shipping addresses when orders come in. We may cancel, refuse, or hold any order going to places such as:

  • medical spas and aesthetic clinics;
  • weight-management and metabolic health clinics;
  • hormone clinics, including testosterone replacement therapy (TRT) clinics;
  • anti-aging, longevity, and wellness centers;
  • compounding pharmacies and outsourcing facilities;
  • outpatient clinics, urgent care centers, and patient-facing medical practices;
  • gyms, fitness studios, CrossFit boxes, and personal training facilities;
  • college and university housing, including dorms, residence halls, and fraternity or sorority houses;
  • hotels, short-term rentals, and other temporary addresses;
  • any address linked to a suspended or banned account.

Flagged orders are held while we verify the recipient’s research status. If we cannot verify it in a reasonable time, or if the destination does not fit research use, we cancel and refund the order.

Giving a shipping address that misrepresents the type of destination or your professional role is grounds for permanent account closure.

6. Order acceptance and our right to refuse

Every order is an offer to buy, which we may accept or decline. We may decline, cancel, or hold any order at our sole discretion, including when:

  • the shipping address fails the screening in Section 5;
  • the order does not look like research purchasing;
  • the account, payment method, or address is linked to a past policy violation;
  • we have not finished verifying the account holder’s research status;
  • we cannot ship the order lawfully.

If we cancel all or part of an order, we refund the cancelled part as described in our Refund Policy.

7. Address accuracy and failed delivery

You are responsible for giving a correct and complete shipping address. We are not responsible for delays, non-delivery, or loss caused by address errors you make. If a package comes back to us because of a wrong or undeliverable address, or because delivery was refused without our approval, you pay to ship it again.

8. Carrier delays, lost packages, and stolen packages

Once the carrier has your package, we cannot guarantee when it will arrive. Carrier delivery estimates are not guaranteed dates and can be affected by weather, backlogs, and other things outside our control.

If tracking shows your package was delivered but you cannot find it:

  1. Check the delivery address, and ask neighbors or building staff.
  2. Wait 24 to 48 hours. Tracking sometimes updates before the package arrives.
  3. Contact UPS with your tracking number. UPS accepts a claim from the shipper or the recipient.
  4. Email info@astramide.com with your order number and the carrier’s case or claim number.

Packages lost in transit are handled by the carrier, not by Astramide. We do not replace, credit, or refund a package that the carrier has accepted and then lost.

To make a claim, contact the carrier with your tracking number. The claim follows the carrier’s terms and the carrier decides it. Any payment comes from the carrier.

Default carrier coverage is limited. UPS includes up to $100 of declared value by default. Beyond that coverage, you carry the risk of loss in transit.

In either case we will send the tracking record and your invoice when the carrier asks for them. Once the carrier confirms delivery, the package is your responsibility unless the carrier’s investigation finds otherwise.

Packages that arrive damaged are handled by us, not the carrier. See Section 2(a) of our Refund Policy.

9. Temperature-sensitive materials

Lyophilized (freeze-dried) peptides ship at room temperature, with cold packs where needed. Short temperature changes in transit do not, on their own, affect the stability of lyophilized peptides under normal storage. When your order arrives, store each product as described in its handling instructions.

We do not promise that any shipment is suitable for a specific research use. Product stability is documented in the Certificate of Analysis for each batch.

10. Packing slip

Every order includes a packing slip showing:

  • order number, ship date, and tracking number;
  • product names, batch numbers, and quantities;
  • a plain-language statement that the Products are for research use only;
  • a restatement of the qualified-researcher and no-human-use acknowledgment you accepted;
  • a reference to this Shipping Policy and our Terms and Conditions.

The packing slip is your notice that the materials are only for in-vitro laboratory research.

11. Permanent ban policy

We keep a permanent ban list. If a customer, in any channel, states, suggests, or describes using Astramide materials for human or animal consumption, dosing, administration, or any non-research purpose, we ban that customer permanently, with no appeal. The channels include order notes, email, phone, text, social media messages, support tickets, site chat, and payment dispute statements.

A ban covers every account, shipping address, payment method, and contact detail linked to that customer. Banned customers may not open new accounts. We document attempts to get around a ban and may report them to law enforcement where they involve payment fraud or false statements.

Full ban terms are in Section 13 of our Terms and Conditions.

12. Changes to this policy

We may update this Shipping Policy at any time. The version in effect when you place an order applies to that order. Material changes will appear on this page with a new “Last revised” date. Continuing to use the Site after a change means you accept it.

13. Contact

For shipping and order status questions:

Naturally Balanced, LLC, d/b/a Astramide 10229 Andora Drive, Austin, TX 78717

Email: info@astramide.com Phone or text: +1 (512) 998-2437

Our support team cannot give dosing, administration, or research protocol advice. We will not answer questions of that kind.